%0 Journal Article
%T Emotional Labor as A Mediator Between Organizational Climate And Burnout
%A Emily Parker
%A Michael Reed
%A Olivia Grant
%A Thomas Hughes
%J Journal of Applied Organizational Systems and Behavior
%D 2022
%V 2
%N 1
%P 11-18
%X This research explored how emotional labor serves as a mediator in the relationship between organizational climate and burnout within accommodation establishments. To achieve this, a survey was administered across 19 five-star accommodation establishments located in Antalya, the city with the highest number of such facilities in Turkey. The study involved 976 participants in total, focusing on emotional labor as the mediating variable, which was analyzed through its specific sub-dimensions, and impact assessments were conducted accordingly. Descriptive statistics were processed using SPSS software, while structural equation modeling was performed with AMOS. The findings revealed a detrimental effect of organizational climate on burnout. Upon integrating emotional labor into the model, it was established that emotional effort and emotional conflict, two sub-dimensions of emotional labor, exert a partial mediating influence on how organizational climate affects burnout. Finally, the study concluded with practical and theoretical recommendations for both professionals and scholars.
%U https://apsshs.com/article/emotional-labor-as-a-mediator-between-organizational-climate-and-burnout-sggvcijtqdscczh