Although the tourism industry plays a vital role in the global economy and contributes significantly to foreign exchange earnings, it faces various operational challenges. This underscores the need to explore factors that enhance workplace productivity. This study examines the impact of polychronicity on job performance and work engagement among tourism employees. Additionally, the study investigates the mediating role of the supervisor’s organizational embodiment and the moderating effect of psychological ownership. Data were collected from 733 employees working in private tourism establishments in Petra, Jordan, using a structured questionnaire, and analyzed with AMOS-24. The results indicate that polychronicity positively influences both job performance and work engagement. Supervisor’s organizational embodiment was found to significantly mediate the relationship between polychronicity and employee outcomes, while psychological ownership strengthens these relationships. By highlighting key employee behavioral outcomes, this research provides practical insights for tourism and hospitality managers to enhance engagement and performance. Moreover, it offers a reference for scholars studying polychronic behavior in organizational contexts.
